Refund policy

At Apical, customer satisfaction is our priority. We offer a no questions asked return policy for all purchases made on our Marketplace. If you are not satisfied with the quality of a product, you may request a return at the time of delivery itself.

In the event that you are unavailable at the time of delivery, you may raise a complaint within 24–48 hours of receiving your order. To help us maintain quality standards and relay your concerns to our merchants, we require you to share images of the unsatisfactory items when submitting a complaint.

Apical reserves the right to collect the returned product and arrange a replacement. Additionally, if the items delivered do not match your original order, we will ensure the correct products are  dispatched to you promptly.

Failed Deliveries If a delivery attempt is unsuccessful due to reasons such as an incorrect or incomplete address, unavailability of the recipient, a locked premises, or refusal to accept the order, the customer will still be billed for the order. Refunds will not be applicable in such cases,  and an additional charge of ₹30 will be levied for re-delivery.

Cancellations : Once an order is placed, cancellations are not accepted from the customer's end.

Refunds Apical follows a no cash refund policy. However, in the case of a confirmed manufacturing defect, the product will be replaced at no additional cost.